Privacy Policy / GDRP

ARC AVENUES HOTELS

Figestel SARL
– RCS de Paris 520 725 789
– TVA:
36 rue du Montcel
95430 Auvers-sur-Oise

CONTACT

contact@arc-avenues-hotels.fr

HEBERGEMENT

OVH
2 rue Kellermann
59100 Roubaix – France

The personal information about you which will be processed by Arc Avenues Hotels originates from your request to make a booking at our hotel or to receive documentation from us.

This data is as follows:
– Composition of travel party
– Company information
– Information about your stay
– Purpose of trip
– Satisfaction during stay
– Satisfaction after stay
– Local recommendations

This data is required for the following processing purposes:

– Receiving documentation about the hotel and/or its group;
– Receiving follow-up emails in connection with satisfaction surveys and/or telemarketing activities;
– Improving our customer service and follow-up;
– Booking a service online;
– Compiling statistics;
– Accounting and management of our hotel.

This data is used by the hotel and its service providers for the purposes described below:
Availpro SAS (43531898500049) – 14-16 BD POISSONNIERE 75009 PARIS : Creation of reservations
Medialog (34530661700043) – 150 BD MASSENA 75013 PARIS : Registration of reservations
Progress9 (798 181 699 00017) – 54, Rue de Clichy 75009 Paris : Customer satisfaction
Figestel SARL (50220869700024) – 36 RUE DU MONTCEL 95430 AUVERS SUR OISE : Management of the hotel

This information is never sold nor disclosed to any third party, and is used solely for the internal purposes described above.

No cold calling will be carried out by Arc Avenues Hotels.

Under the law, and in particular the General Data Protection Regulation, you have the right, at any time, to request amendments to the above-mentioned data, as well as the right to access, erase or restrict the holding or processing of this data. You can do this in one of the following ways:

Send an email to the hotel;
Post a letter to the hotel;
Contact one of the above-mentioned service providers directly.