Privacy Policy

Data controller

The data controller for the processing carried out directly through the Arc Avenues Hotels website is:

FIGESTEL
A French single-member private limited liability company (EURL) with share capital of €100,000
Registered office: 5 rue de l’Étoile, 75017 Paris, France

SIREN number: 502 208 697
Registered office SIRET number: 502 208 697 00032
Paris Trade and Companies Register: 502 208 697
Intra-Community VAT number: FR84 502 208 697
APE code: 55.10Z – Hotels and similar accommodation

Email : contact@arc-avenues-hotels.fr

Arc Avenues Hotels is a trading name operated by FIGESTEL from its establishment located at 7 rue de l’Étoile, 75017 Paris, France.

Data processed through the website

The website does not include a contact form and does not allow users to create an account.

However, the following categories of data may be processed when the website is visited:

  • technical data required for the operation and security of the website, such as the IP address, browser, device used, pages viewed, and the date and time of connection;
  • audience measurement data when Google Analytics has been accepted;
  • cookie preferences;
  • Information voluntarily provided when a user contacts Arc Avenues Hotels by email.

Purposes and legal bases

Data is processed in order to:

  • ensure the proper operation and security of the website;
  • prevent and detect technical incidents or attempted unauthorised access;
  • measure website traffic and improve its content;
  • record users’ cookie preferences;
  • respond to requests received by email.

Processing required for the operation and security of the website is based on FIGESTEL’s legitimate interest.

Audience measurement through Google Analytics is based on the user’s consent where consent is required.

Requests received by email are processed in order to respond to the user and, where necessary, forward the request to the relevant establishment.

Booking and stay management

When a user proceeds with a booking, they are directed to a booking engine operated by D-EDGE.

The data entered into this booking engine may include:

  • the dates and details of the stay;
  • the selected establishment and room;
  • the number of guests;
  • the customer’s contact details;
  • preferences or special requests;
  • information required for payment or booking guarantee purposes.

This data is processed in order to check availability, create and manage the booking, prepare the stay and manage the customer relationship.

Depending on the selected establishment and the systems it uses, this data may be shared with:

  • the selected hotel;
  • D-EDGE / Availpro, for the operation of the booking engine and management of the booking;
  • Medialog, the property management system used to record and manage bookings and stays;
  • Progress9 / Experience, for customer relationship management and satisfaction surveys;
  • FIGESTEL, as part of the management and monitoring of Arc Avenues Hotels establishments;
  • payment service providers involved in the booking process.

Processing required for the booking and the stay is primarily based on the performance of the contract or on steps taken at the customer’s request before entering into a contract.

Marketing communications are based on consent where consent is required.

More detailed information about the processing of booking data is provided within the booking environment and by the selected establishment.

Instagram feeds

The website displays posts from the Arc Avenues Hotels Instagram account and from the Instagram accounts of member hotels using the Spotlight plugin.

These feeds are integrated into the website for editorial and presentation purposes. When a user clicks a link leading to Instagram, they leave the Arc Avenues Hotels website and access an external service governed by its own terms of use and privacy policy.

Recipients of the data

Depending on the processing concerned, data may be accessible to:

  • authorised personnel within FIGESTEL;
  • OVH, for website hosting;
  • technical service providers responsible for website maintenance and security;
  • Google, when Google Analytics has been accepted;
  • the relevant hotels and service providers involved in booking and stay management.

Data is neither sold nor transferred to third parties for commercial purposes unrelated to the services provided.

Data retention

Data is retained for a period appropriate to its purpose:

  • technical data and security logs are retained for as long as necessary to operate and protect the website;
  • audience measurement data is retained in accordance with the retention period configured in Google Analytics;
  • cookie preferences are retained for the period configured in the consent management tool;
  • email correspondence is retained for as long as necessary to process and follow up the request;
  • booking and stay data is retained in accordance with the retention periods applied by the relevant establishment and its service providers, taking into account their contractual, accounting and legal obligations.

Personal data is not retained for longer than necessary for the purpose for which it is processed.

Cookies

The website uses cookies that are strictly necessary for its operation and, subject to the user’s consent, audience measurement cookies.

Users may accept, refuse or change their choices at any time through the “Manage preferences” link in the website footer.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

User rights

In accordance with applicable data protection law, users have, depending on the processing concerned, the following rights:

  • right of access;
  • right to rectification;
  • right to erasure;
  • right to object;
  • right to restriction of processing;
  • right to data portability, where applicable;
  • right to withdraw consent at any time.

To exercise these rights or ask a question about the processing of personal data, users may contact: contact@arc-avenues-hotels.fr

Users may also lodge a complaint with the French Data Protection Authority, the Commission nationale de l’informatique et des libertés (CNIL), through its official website.

Changes to this policy

FIGESTEL may amend this policy to reflect changes to the website, the services used or applicable regulations.

Last updated: 15 July 2026.

Booking